Why bad technology dominates our lives

We have unwittingly accepted the paradigm that technology comes first… This requires people to act like machines… I have helped develop design principles that make technology easier to use and understand, … and that today are called human-centered design. But if these principles are so powerful and useful, why do they continually have to be taught and retaught? Why does each new industry repeat the failures of earlier industries? I now realize that my approach was wrong: We were addressing the symptoms, not the core… “

Don Norman

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